Help & Support

Work Portal Support Center

Find help with signing in, employee services, schedules, Work+ modules, notifications, device permissions, and technical issues. Available features depend on your organization, user role, permissions, location, and configuration.

What You Can Do With Work Portal

Depending on your access, you may be able to:

View your employee profile, work summary, history, documents, and pay information.
Review schedules, open shifts, and store schedules.
Request time off and submit employee change requests.
Access referrals, wage reviews, and organization updates.
Use assigned Work+ modules for tasks such as work orders, action plans, checklists, incidents, inventory, expenses, deposits, and operational reporting.
Receive and manage app notifications.
Contact designated organization roles through Reach Us.
Submit technical issues through Report a Problem.

Getting Started

Work Portal is intended for users whose organization has enabled the service and provided an account.

To sign in:

Open Work Portal on a supported iOS or Android device.
Enter your email address.
Enter your password.
Enter the Workportal ID supplied by your organization.
Select Login.

If Remember Me is enabled, the app may retain your workspace and account details for future sign-ins. Supported users can also enable fingerprint or face authentication in Settings after signing in.

Accounts, roles, locations, and feature permissions are managed by your organization. Contact your manager or administrator if you have not received an account or Workportal ID.

Sign-In Problems

If you cannot sign in:

Confirm that your email address, password, and Workportal ID are correct.
Check your internet connection and try again.
Remove accidental spaces from your sign-in details.
Select Forgot Password? and enter your email address and Workportal ID. A six-digit verification code will be sent to your email.
If a saved workspace is incorrect, select Reset Workportal ID and sign in again.
If biometric sign-in fails or the session has expired, use your password.
Contact your organization’s administrator if your account is inactive, your role has changed, or you do not know your Workportal ID.
Contact Work Portal Support if the app displays an error after your account details have been verified.

Never share your password, PIN, biometric details, or verification code with support staff, managers, or anyone else.

Employee Portal Support

The Employee Portal may include your profile, work summary, schedule, time-off requests, employment history, documents, referrals, change requests, pay information, and other organization-provided resources.

If information is missing or incorrect:

Refresh the screen and confirm that you are viewing the correct employee record or location.
Check whether the item is still being reviewed or processed.
Contact your manager, HR team, payroll team, or organization administrator to correct employment records, schedules, pay information, leave balances, documents, approvals, or access permissions.
Contact Work Portal Support only when the information should be available but the app cannot load, display, or submit it correctly.

Work+ Module Support

Work+ provides access to operational modules assigned by your organization. These may include work orders, checklists, action plans, incidents, inventory, expenses, deposits, complaints, scheduling, sales, onboarding, and other workflows.

If a module or action is unavailable:

Confirm that you selected the correct organization or location.
Check that the module appears in your Work+ list.
Verify that all required fields are complete.
Confirm that required attachments and device permissions are available.
Ask your manager or administrator whether your role has permission to view, create, edit, approve, reopen, assign, or delete the item.
Use Report a Problem for loading errors, failed submissions, or other technical issues.

Support cannot approve requests, change operational records, assign roles, or override organization permissions unless authorized by your organization.

Notifications

If notifications are missing or delayed:

Allow notifications for Work Portal in your device settings.
Confirm that you are signed in to the correct account and workspace.
Check the notification settings available for your assigned Work+ modules.
Make sure your device has an internet connection and is not restricting background activity.
Open Work Portal to refresh your notifications.
Restart the app or device if the issue continues.

Notification availability depends on your organization’s configuration, your role, and the relevant module.

Device Permissions

Work Portal may request these permissions when needed:

Notifications: To alert you about relevant updates and assigned activity.
Camera: To take photos or videos, scan supported documents or codes, and add attachments.
Photos and Media: To select, preview, upload, or save supported attachments.
Microphone: To capture audio when recording supported audio or video attachments.
Location: To support location-based or geofenced tasks where enabled.
Biometrics: To use fingerprint or face authentication on supported devices.
Storage: To access supported files and media on devices or operating-system versions that require this permission.

You can manage permissions in your device settings. Denying a permission may prevent the related feature from working but should not affect unrelated features.

General Troubleshooting

Confirm that your device has a stable internet connection.
Return to the previous screen and reopen the affected page.
Close Work Portal completely, then open it again.
Confirm that you are signed in to the correct account, Workportal ID, and location.
Check that Work Portal has the required device permissions.
Install the latest available version of Work Portal from your device’s app store.
Restart your device.

If the problem continues, use Report a Problem if available or contact Work Portal Support.

Frequently Asked Questions

Who Can Use Work Portal?

Users whose organization has enabled Work Portal and provided an account can use the app. Available features depend on the user’s role, permissions, assigned locations, and organization settings.

How Is My Account Created?

Accounts are created or managed by your organization. Contact your manager, HR team, or administrator if you need access or believe your account details are incorrect.

Why Is a Feature or Work+ Module Unavailable?

Your organization may not have enabled it, or your role may not have the required permission. Some features may also depend on location, subscription, or configuration. Contact your administrator to confirm your access.

Can I Use Work Portal on Another Device?

You can sign in on a supported iOS or Android device using your email address, password, and Workportal ID. Biometric sign-in must be configured separately on each supported device.

How Do I Change My Password?

Select Forgot Password? on the sign-in screen, or open Settings and select Change Password. You will need access to the email address associated with your account.

Does Uninstalling Work Portal Delete My Account?

No. Uninstalling the app removes it from your device but does not delete the account or organization records.

Who Can Correct My Schedule, Pay, Leave, or Employment Information?

Contact your manager, HR team, payroll team, or organization administrator. Work Portal Support can help with technical problems but cannot independently change organization-controlled records.

Account and Data Requests

To request deletion of your Work Portal account or personal data, follow [ACCOUNT DELETION PROCESS]. If no deletion option is available in the app, contact your organization and support@iconblocks.com .

Your organization or the service provider may need to retain certain information to meet legal, contractual, security, audit, payroll, employment, or record-retention requirements. You will be informed if any information cannot be deleted immediately.

Do not include passwords, PINs, biometric information, or verification codes in an account or data request.

Contact Work Portal Support

For technical problems, use Report a Problem in Work Portal if that option is available. Select the affected module, describe what happened, and attach a relevant photo or video if helpful.

Support Email: support@iconblocks.com
Telephone: +1 (212) 870-6169
Support Hours: Monday to Friday, 8 AM – 6 PM EST

When reporting a problem, include:

Your organization name and Workportal ID.
The affected feature or Work+ module.
A brief description of what you were trying to do.
The exact error message, if shown.
The date and approximate time of the issue.
Your device model, operating-system version, and Work Portal version.
A screenshot or recording that does not expose confidential information.

Never send your password, PIN, verification code, biometric information, or other authentication details.

For account activation, role changes, permissions, schedules, approvals, employment records, payroll, or organization policies, contact your manager, HR team, payroll team, or organization administrator.

About Work Portal

Work Portal is an iOS and Android application for accessing organization-provided employee services and operational Work+ modules. Features are shown according to each organization’s configuration and the user’s assigned access.

Legal Company Name: Iconblocks Inc
Website: https://www.iconblocks.com
Support Contact: support@iconblocks.com
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