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Help & Support

Workment Support Center

Find help with signing in, recording attendance, viewing schedules, reviewing work hours, managing notifications, and using employee or manager tools.

Workment is available to authorized users of participating organizations. Available features may depend on your organization, role, permissions, store, and system configuration.

What You Can Do with Workment

Depending on your access, Workment may allow you to:

Getting Started

Signing In

To sign in:

Your Work Portal ID connects Workment to your organization’s workspace. If you do not know it, contact your manager or Workment administrator.

Shared Workment Clock devices may use an employee PIN, face verification, or another method configured by your organization.

Sign-In Problems

If you cannot sign in:

If your account is locked, disabled, or unavailable, contact your organization’s Workment administrator.

Never share your password, employee PIN, or verification information with support.

Attendance Support

I Cannot Clock In or Out

Check that:

If the problem continues, ask an authorized manager for assistance. Provide the approximate time and any message displayed by Workment.

Face Verification Is Not Working

If verification continues to fail, use your PIN if permitted or ask a manager to re-enrol your face.

I Forgot My Employee PIN

Workment does not display saved PINs. Ask an authorized manager or administrator to verify your identity and reset or re-enrol your access method.

My Attendance Record Is Incorrect

Contact your manager and provide:

Attendance records can only be corrected by authorized users within your organization.

Schedules and Work Hours

My Schedule Is Missing or Incorrect

Confirm that you:

Schedules are managed by your organization. Contact your manager or scheduling team if a shift is missing or incorrect.

My Work Hours Have Changed

An authorized manager may correct an attendance record after it has been submitted. Open the work-hours notification to review the updated information. If you believe the change is incorrect, contact your manager before acknowledging it.

My Regular or Overtime Hours Look Incorrect

Confirm that you are viewing the correct pay week and review the attendance entries included in the total. Overtime and pay-week calculations depend on your organization’s policies. Contact your manager or payroll team if you still have questions.

Manager Tools

Authorized managers may be able to:

If a manager feature or employee is missing, confirm the selected store and refresh the data. Contact your Workment administrator if the issue continues.

Notifications

If you are not receiving Workment notifications:

Some notifications depend on your role and your organization’s configuration.

Device Permissions

Workment may request access to:

You can review these permissions in your device settings. Disabling a required permission may prevent the related feature from working.

General Troubleshooting

Before contacting support:

If the issue remains, contact your Workment administrator or Workment Support.

Frequently Asked Questions

Who Can Use Workment?

Workment is available to authorized employees, managers, administrators, and other users of participating organizations.

Can I Create an Account in Workment?

Accounts are normally created or authorized by your organization. Contact your Workment administrator if you need access.

Why Can’t I See a Feature?

Features may vary depending on your organization’s configuration, your role, permissions, assigned store, and device type.

Can I Use Workment on Another Device?

Device access depends on your organization’s security policies. Contact your administrator before changing devices.

Does Uninstalling Workment Delete My Account?

No. Removing Workment from your device does not normally delete your account or workplace records.

Why Do I Need a Work Portal ID?

The Work Portal ID identifies your organization’s Workment workspace. Using an incorrect ID may prevent you from signing in.

Account and Data Requests

To request deletion of your Workment account or associated personal information, contact:

Include your name, registered email address, organization, and Work Portal ID if known. Do not include your password or employee PIN.

Requests are processed according to applicable legal, contractual, security, audit, and record-retention requirements. Some information may need to be retained where required or permitted.

For more information, review the Workment Privacy Policy.

Contact Workment Support

When reporting a problem, include:

Never send your password, PIN, verification code, or other authentication information.

About Workment

Workment helps authorized employees and managers record attendance, view schedules, review work hours, receive notifications, and manage everyday workforce activities.